Refunds

Refunds are normally accepted within 30 days from the date of package delivery.

Upon receipt of the package, if there are any issues, please contact our support team immediately, including but not limited to the following reasons:

Package Not Received Normally

Yes, if you have not received your package after the normal shipping date, we guarantee a refund or to resend your order, unless the customer is responsible for the delivery failure, such as providing an incorrect shipping address, failure to complete customs clearance due to customer reasons, etc.

Note: In case of the following issues:

Extreme weather, post office delays, customs clearance, local protests, etc. Under such circumstances, we cannot guarantee on-time delivery, but we will do our best to support you. Thank you.

Some Items Missing From My Shipment

First, check if you have received all boxes associated with your order. Then completely empty each box received, as sometimes small parts can get stuck in crevices or packaging materials. If you still cannot find your items, please email customer service immediately. Include a description of the missing quantity and photos of the entire package. We will forward them to our warehouse to check surveillance footage and packaging photo records.

Steps:

1. Email the support team for authorization.

2. We will inspect and verify these issues.

3. Provide solutions to the customer on a case-by-case basis.

Returns

By returning products to the store, the customer certifies that the products were purchased from the store and there has been no substitution in whole or in part of the same product from another supplier, distributor or other such source of such products. Returns should be in original packaging and unused (except for defects). ESD or moisture-sensitive products should not be opened except under controlled conditions.

General Rules:

Returns are normally accepted within 365 days from the date of package delivery.

When a customer requests a return due to ‘non-original/counterfeit/quality issues’, the return or exchange must be accompanied by a valid quality report issued by an authoritative third-party testing organization recognized by our company.

If the reason for the return is due to the customer (such as purchasing the wrong parts, etc.), the customer shall pay any customs duties and other fees.

Return shipping charges must be prepaid; we do not accept freight collect shipments.